Cultural Moments Marketing Research 2026

PREPARED FOR KLAVIYO BY DATALILY

CONFIDENTIAL — FOR INTERNAL USE ONLY

Research methodology

Project goals

  • Understand how B2C marketers plan, execute, and measure cultural moment marketing activations
  • Assess readiness and activation plans for the 2026 FIFA World Cup and summer sporting events
  • Evaluate AI adoption and its role in speed-to-market for cultural moments
  • Measure channel coordination and personalization capabilities
  • Identify barriers to faster activation and areas for investment

Survey methodology

A 33-question survey was designed by our data scientists and administered to 2,072 B2C marketers via Panoplai across 8 countries.

Countries: US (n=404), UK (n=435), France (n=213), Germany (n=207), Spain (n=205), Italy (n=200), Australia (n=203), Singapore (n=205)

Fielding period: March–April 2026

Respondent profile

B2C marketers with decision-making authority or influence over lifecycle marketing/CRM strategy at organizations with a direct-to-consumer presence.

Respondents were screened for active involvement in marketing strategy, with quotas set by country, vertical, and organization size.

Crosstab notes

  • Region: APAC (n=408), EMEA (n=1,260), US (n=404)
  • Primary Vertical: Apparel/fashion (n=284), Food/CPG (n=546), Health/sporting goods (n=215), Home goods (n=243), Multi-category (n=393), Other (n=391)
  • Size by GMV: Enterprise (n=730), Non-enterprise (n=1,342)

Survey demographics: Sales channel model

Survey demographics: Business model

Survey demographics: Decision-making authority

Survey demographics: Organizational role

Survey demographics: Primary vertical

Survey demographics: Organization size by GMV

Research findings

Cultural Moments: Which Moments Matter

Only 27% of organizations have a dedicated cultural marketing team, while 25% have no clear ownership at all

Option %
A dedicated cultural or real-time marketing team 27%
The broader marketing team owns it alongside everything else 26%
It's shared across marketing, social, and creative with no single owner 22%
Leadership decides on a case-by-case basis 19%
No single owner - it happens ad hoc, inconsistently, or not at all 6%

Overall APAC EMEA US
A dedicated cultural or real-time marketing team 27% 30% 27% 28%
The broader marketing team owns it alongside everything else 26% 29% 28% 15%
It's shared across marketing, social, and creative with no single owner 22% 22% 22% 23%
Leadership decides on a case-by-case basis 19% 14% 18% 26%
No single owner - it happens ad hoc, inconsistently, or not at all 6% 5% 5% 8%

Overall Apparel/fashion Food, beverage, or CPG Health and sporting goods Home goods Multi-category retailer Other
A dedicated cultural or real-time marketing team 27% 36% 24% 26% 26% 33% 24%
The broader marketing team owns it alongside everything else 26% 21% 30% 33% 28% 23% 20%
It's shared across marketing, social, and creative with no single owner 22% 21% 25% 23% 22% 22% 19%
Leadership decides on a case-by-case basis 19% 17% 18% 12% 16% 20% 26%
No single owner - it happens ad hoc, inconsistently, or not at all 6% 5% 3% 6% 8% 2% 11%

Overall Enterprise Non-enterprise
A dedicated cultural or real-time marketing team 27% 34% 25%
The broader marketing team owns it alongside everything else 26% 30% 24%
It's shared across marketing, social, and creative with no single owner 22% 23% 21%
Leadership decides on a case-by-case basis 19% 12% 22%
No single owner - it happens ad hoc, inconsistently, or not at all 6% 1% 8%

Key takeaways

  1. US respondents are 37% more likely to report leadership decides on a case-by-case basis compared to the overall average (26% vs. 19% overall)

  2. VP or Head of Marketing respondents are 54% more likely to say the broader marketing team owns cultural moments compared to the overall average (40% vs. 26% overall)

  3. Both B2B and B2C companies are 15% more likely to have a dedicated cultural marketing team than the overall average (31% vs. 27% overall)

  4. Founders/CEOs are 2.3x more likely to report no single owner or ad hoc cultural marketing compared to the overall average (14% vs. 6% overall)

  5. APAC respondents are 12% more likely than the overall average to say the broader marketing team owns cultural moments alongside everything else (29% vs. 26% overall)

Nearly half (48%) of marketers activated around both planned and reactive cultural moments in the past year

Option %
Yes, around both planned and reactive moments 48%
Yes, mainly around planned moments (e.g. sporting events, tentpoles) 31%
No, we haven't activated around cultural moments 11%
Yes, mainly around reactive or viral moments 10%

Overall APAC EMEA US
Yes, around both planned and reactive moments 48% 55% 47% 49%
Yes, mainly around planned moments (e.g. sporting events, tentpoles) 31% 28% 33% 26%
No, we haven't activated around cultural moments 11% 8% 11% 13%
Yes, mainly around reactive or viral moments 10% 9% 9% 12%

Overall Apparel/fashion Food, beverage, or CPG Health and sporting goods Home goods Multi-category retailer Other
Yes, around both planned and reactive moments 48% 60% 47% 40% 51% 53% 40%
Yes, mainly around planned moments (e.g. sporting events, tentpoles) 31% 25% 35% 43% 30% 29% 25%
No, we haven't activated around cultural moments 11% 8% 8% 9% 10% 6% 24%
Yes, mainly around reactive or viral moments 10% 7% 10% 8% 9% 12% 11%

Overall Enterprise Non-enterprise
Yes, around both planned and reactive moments 48% 56% 44%
Yes, mainly around planned moments (e.g. sporting events, tentpoles) 31% 33% 30%
No, we haven't activated around cultural moments 11% 3% 15%
Yes, mainly around reactive or viral moments 10% 8% 11%

Key takeaways

  1. Apparel/fashion brands are 25% more likely to have activated around both planned and reactive moments compared to the overall average (60% vs. 48% overall)

  2. Enterprise companies are 17% more likely to have activated around both planned and reactive moments than the overall average (56% vs. 48% overall)

  3. Both B2B and B2C companies are 13% more likely to have activated around both moment types compared to the overall average (54% vs. 48% overall)

  4. Founders/CEOs are 2.1x more likely to report no cultural moment activations compared to the overall average (23% vs. 11% overall)

  5. APAC respondents are 15% more likely to have activated around both planned and reactive moments compared to the overall average (55% vs. 48% overall)

  6. Health and sporting goods brands are 39% more likely than average to have focused mainly on planned moments (43% vs. 31% overall)

Regional/national sporting events (42%) and major music events (41%) lead as the most-activated planned cultural moments

Option %
Major regional or national sporting events (e.g. Super Bowl, UEFA competitions) 42%
Major music or entertainment events (e.g. tours, festivals, award shows) 41%
Cultural awareness moments (e.g. Pride, International Women's Day, Earth Day) 38%
Major global sporting events (e.g. Olympics, World Cup, Formula 1) 37%
Fashion or style moments (e.g. Met Gala, Fashion Weeks) 22%
Gaming or tech launches 7%

Overall APAC EMEA US
Major regional or national sporting events (e.g. Super Bowl, UEFA competitions) 42% 36% 41% 51%
Major music or entertainment events (e.g. tours, festivals, award shows) 41% 40% 39% 46%
Cultural awareness moments (e.g. Pride, International Women's Day, Earth Day) 38% 42% 35% 42%
Major global sporting events (e.g. Olympics, World Cup, Formula 1) 37% 39% 36% 36%
Fashion or style moments (e.g. Met Gala, Fashion Weeks) 22% 20% 22% 22%
Gaming or tech launches 7% 6% 6% 9%

Overall Apparel/fashion Food, beverage, or CPG Health and sporting goods Home goods Multi-category retailer Other
Major regional or national sporting events (e.g. Super Bowl, UEFA competitions) 42% 34% 46% 47% 47% 45% 32%
Major music or entertainment events (e.g. tours, festivals, award shows) 41% 40% 43% 37% 40% 42% 39%
Cultural awareness moments (e.g. Pride, International Women's Day, Earth Day) 38% 32% 38% 25% 40% 44% 42%
Major global sporting events (e.g. Olympics, World Cup, Formula 1) 37% 37% 38% 36% 32% 39% 36%
Fashion or style moments (e.g. Met Gala, Fashion Weeks) 22% 49% 16% 15% 19% 19% 18%
Gaming or tech launches 7% 3% 5% 3% 11% 11% 9%

Overall Enterprise Non-enterprise
Major regional or national sporting events (e.g. Super Bowl, UEFA competitions) 42% 49% 38%
Major music or entertainment events (e.g. tours, festivals, award shows) 41% 43% 39%
Cultural awareness moments (e.g. Pride, International Women's Day, Earth Day) 38% 39% 37%
Major global sporting events (e.g. Olympics, World Cup, Formula 1) 37% 45% 31%
Fashion or style moments (e.g. Met Gala, Fashion Weeks) 22% 24% 21%
Gaming or tech launches 7% 7% 7%

Key takeaways

  1. US respondents are 21% more likely to have activated around major regional/national sporting events compared to the overall average (51% vs. 42% overall)

  2. Apparel/fashion brands are 2.2x more likely to have activated around fashion or style moments like Met Gala or Fashion Weeks (49% vs. 22% overall).

  3. C-Suite respondents are 36% more likely to have activated around major regional sporting events than the overall average (57% vs. 42% overall)

  4. Enterprise companies are 22% more likely to have activated around global sporting events compared to the overall average (45% vs. 37% overall)

  5. Both B2B and B2C companies are 29% more likely to have activated around major music events compared to B2C-only firms (45% vs. 35%)

  6. Multi-category retailers are 16% more likely to have activated around cultural awareness moments compared to the overall average (44% vs. 38% overall)

Match Day: Sporting Events

The 2026 FIFA World Cup dominates summer planning at 45%, far ahead of any other event

Option %
2026 FIFA World Cup 45%
Marketing or industry events 33%
Formula 1 or Grand Prix events 21%
Wimbledon 18%
Tour de France 17%
We don't have specific summer event plans yet 16%
Commonwealth Games 13%
Roland Garros 11%
Cultural moments aren't part of our summer strategy 5%

Overall APAC EMEA US
2026 FIFA World Cup 45% 36% 49% 42%
Marketing or industry events 33% 33% 31% 39%
Formula 1 or Grand Prix events 21% 33% 20% 14%
Wimbledon 18% 12% 20% 17%
Tour de France 17% 11% 19% 15%
We don't have specific summer event plans yet 16% 16% 14% 22%
Commonwealth Games 13% 29% 9% 9%
Roland Garros 11% 4% 15% 6%
Cultural moments aren't part of our summer strategy 5% 4% 5% 7%

Overall Apparel/fashion Food, beverage, or CPG Health and sporting goods Home goods Multi-category retailer Other
2026 FIFA World Cup 45% 47% 49% 44% 50% 49% 31%
Marketing or industry events 33% 34% 34% 28% 33% 40% 27%
Formula 1 or Grand Prix events 21% 21% 21% 27% 27% 23% 14%
Wimbledon 18% 19% 23% 20% 14% 18% 13%
Tour de France 17% 16% 20% 20% 14% 17% 12%
We don't have specific summer event plans yet 16% 17% 13% 12% 14% 14% 27%
Commonwealth Games 13% 10% 15% 18% 16% 14% 7%
Roland Garros 11% 11% 12% 18% 14% 11% 5%
Cultural moments aren't part of our summer strategy 5% 4% 3% 4% 4% 4% 12%

Overall Enterprise Non-enterprise
2026 FIFA World Cup 45% 55% 39%
Marketing or industry events 33% 38% 30%
Formula 1 or Grand Prix events 21% 30% 17%
Wimbledon 18% 23% 16%
Tour de France 17% 21% 15%
We don't have specific summer event plans yet 16% 9% 20%
Commonwealth Games 13% 18% 10%
Roland Garros 11% 15% 9%
Cultural moments aren't part of our summer strategy 5% 2% 7%

Key takeaways

  1. EMEA respondents are 9% more likely to be planning World Cup activations compared to the overall average (49% vs. 45% overall)

  2. APAC respondents are 2.2x more likely to be planning Commonwealth Games activations compared to the overall average (29% vs. 13% overall)

  3. Enterprise companies are 22% more likely to be planning World Cup activations than the overall average (55% vs. 45% overall)

  4. C-Suite respondents are 33% more likely to be planning World Cup activations compared to the overall average (60% vs. 45% overall)

  5. VP or Head of Marketing respondents are 53% more likely to be planning Tour de France activations than the overall average (26% vs. 17% overall)

  6. The “Other” vertical is the least likely to plan World Cup activations at just 31% (vs. 45% overall – 31% below average)

Time-sensitive offers triggered by match results (56%) and curated product drops (51%) lead World Cup activation plans

Option %
Time-sensitive offers or discounts triggered by match results or milestones 56%
Curated product collections or limited-edition drops tied to matches or teams 51%
Reactive, humorous, or emotional content tapping into fan moments 37%
Personalized messaging based on customers' team or sport preferences 32%
AI-powered customer service (e.g. AI agent for fan Q&A, product recs during events) 27%
Increased email, SMS, or WhatsApp volume during key match windows 27%
We're still figuring out our activation plan 3%

Overall APAC EMEA US
Time-sensitive offers or discounts triggered by match results or milestones 56% 56% 57% 53%
Curated product collections or limited-edition drops tied to matches or teams 51% 59% 48% 54%
Reactive, humorous, or emotional content tapping into fan moments 37% 36% 37% 39%
Personalized messaging based on customers' team or sport preferences 32% 32% 30% 37%
AI-powered customer service (e.g. AI agent for fan Q&A, product recs during events) 27% 30% 26% 30%
Increased email, SMS, or WhatsApp volume during key match windows 27% 28% 27% 27%
We're still figuring out our activation plan 3% 2% 3% 5%

Overall Apparel/fashion Food, beverage, or CPG Health and sporting goods Home goods Multi-category retailer Other
Time-sensitive offers or discounts triggered by match results or milestones 56% 54% 58% 58% 57% 54% 53%
Curated product collections or limited-edition drops tied to matches or teams 51% 70% 51% 46% 47% 54% 35%
Reactive, humorous, or emotional content tapping into fan moments 37% 43% 35% 41% 34% 37% 35%
Personalized messaging based on customers' team or sport preferences 32% 29% 27% 38% 36% 36% 31%
AI-powered customer service (e.g. AI agent for fan Q&A, product recs during events) 27% 20% 26% 24% 29% 38% 22%
Increased email, SMS, or WhatsApp volume during key match windows 27% 28% 27% 18% 32% 29% 29%
We're still figuring out our activation plan 3% 2% 2% 2% 2% 4% 6%

Overall Enterprise Non-enterprise
Time-sensitive offers or discounts triggered by match results or milestones 56% 61% 52%
Curated product collections or limited-edition drops tied to matches or teams 51% 55% 48%
Reactive, humorous, or emotional content tapping into fan moments 37% 41% 34%
Personalized messaging based on customers' team or sport preferences 32% 38% 28%
AI-powered customer service (e.g. AI agent for fan Q&A, product recs during events) 27% 34% 22%
Increased email, SMS, or WhatsApp volume during key match windows 27% 31% 25%
We're still figuring out our activation plan 3% 1% 5%

Key takeaways

  1. Apparel/fashion brands are 37% more likely to plan curated product drops tied to matches or teams (70% vs. 51% overall).

  2. VP/Head of Marketing respondents are 38% more likely to plan personalized messaging based on team preferences (44% vs. 32% overall).

  3. Enterprise companies are 26% more likely to plan AI-powered customer service during events compared to the overall average (34% vs. 27% overall)

  4. Both B2B and B2C companies are 78% more likely to plan AI-powered customer service compared to B2C-only firms (32% vs. 18%)

  5. Multi-category retailers are 41% more likely to plan AI-powered customer service during events compared to the overall average (38% vs. 27% overall)

  6. APAC respondents are 16% more likely to plan curated product collections compared to the overall average (59% vs. 51% overall)

International football tournaments (25%) are the top-performing sporting event, but the US is a stark outlier with American football dominating at 60%

Option %
International football tournaments 25%
American football (e.g. Super Bowl, NFL) 18%
Olympics or Paralympics 17%
Motorsport (e.g. Formula 1, MotoGP, Grand Prix) 11%
Regional league championships (e.g. Premier League, La Liga, etc.) 11%
Tennis (e.g. Wimbledon, US Open, Roland Garros) 10%
Rugby (e.g. World Cup, Six Nations) 4%
Cricket (e.g. ICC, IPL) 2%
None delivered strong results 2%

Overall APAC EMEA US
International football tournaments 25% 24% 30% 5%
American football (e.g. Super Bowl, NFL) 18% 6% 8% 60%
Olympics or Paralympics 17% 19% 17% 17%
Motorsport (e.g. Formula 1, MotoGP, Grand Prix) 11% 19% 10% 7%
Regional league championships (e.g. Premier League, La Liga, etc.) 11% 8% 15% 4%
Tennis (e.g. Wimbledon, US Open, Roland Garros) 10% 10% 12% 4%
Rugby (e.g. World Cup, Six Nations) 4% 4% 5% 1%
Cricket (e.g. ICC, IPL) 2% 7% 1% 0%
None delivered strong results 2% 3% 2% 2%

Overall Apparel/fashion Food, beverage, or CPG Health and sporting goods Home goods Multi-category retailer Other
International football tournaments 25% 28% 27% 20% 24% 21% 20%
American football (e.g. Super Bowl, NFL) 18% 17% 22% 16% 14% 20% 11%
Olympics or Paralympics 17% 14% 13% 25% 18% 18% 22%
Motorsport (e.g. Formula 1, MotoGP, Grand Prix) 11% 9% 9% 15% 13% 8% 18%
Regional league championships (e.g. Premier League, La Liga, etc.) 11% 11% 9% 7% 14% 16% 10%
Tennis (e.g. Wimbledon, US Open, Roland Garros) 10% 15% 8% 13% 9% 8% 10%
Rugby (e.g. World Cup, Six Nations) 4% 2% 7% 2% 2% 4% 5%
Cricket (e.g. ICC, IPL) 2% 2% 2% 1% 4% 3% 0%
None delivered strong results 2% 2% 3% 1% 2% 2% 4%

Overall Enterprise Non-enterprise
International football tournaments 25% 28% 21%
American football (e.g. Super Bowl, NFL) 18% 16% 19%
Olympics or Paralympics 17% 16% 18%
Motorsport (e.g. Formula 1, MotoGP, Grand Prix) 11% 12% 11%
Regional league championships (e.g. Premier League, La Liga, etc.) 11% 10% 13%
Tennis (e.g. Wimbledon, US Open, Roland Garros) 10% 11% 9%
Rugby (e.g. World Cup, Six Nations) 4% 4% 4%
Cricket (e.g. ICC, IPL) 2% 2% 2%
None delivered strong results 2% 1% 3%

Key takeaways

  1. US respondents overwhelmingly cite American football as the strongest-performing event at 60%, which is 3.3x the overall rate of 18%.

  2. EMEA respondents are 20% more likely to cite international football tournaments as their top performer compared to the overall average (30% vs. 25% overall)

  3. APAC respondents are 73% more likely to cite motorsport as delivering the strongest results compared to the overall average (19% vs. 11% overall)

  4. Health and sporting goods brands are 47% more likely to cite the Olympics as their top-performing event compared to the overall average (25% vs. 17% overall)

  5. C-Suite respondents are 45% more likely to cite motorsport as delivering the strongest results compared to the overall average (16% vs. 11% overall)

  6. Enterprise companies are 12% more likely to cite international football tournaments as their top performer compared to the overall average (28% vs. 25% overall)

Only 38% of teams are fully ready for the World Cup with plans, assets, and triggers in place

Option %
On the squad: General plan, still building assets 45%
Starting XI ready: Plan, assets, and triggers in place 38%
In training: Want to activate but planning hasn't started yet 13%
Not called up: No plans to activate during the World Cup 4%

Overall APAC EMEA US
On the squad: General plan, still building assets 45% 55% 42% 41%
Starting XI ready: Plan, assets, and triggers in place 38% 31% 40% 43%
In training: Want to activate but planning hasn't started yet 13% 12% 14% 10%
Not called up: No plans to activate during the World Cup 4% 2% 4% 6%

Overall Apparel/fashion Food, beverage, or CPG Health and sporting goods Home goods Multi-category retailer Other
On the squad: General plan, still building assets 45% 34% 43% 50% 53% 44% 42%
Starting XI ready: Plan, assets, and triggers in place 38% 48% 37% 34% 36% 40% 36%
In training: Want to activate but planning hasn't started yet 13% 13% 15% 11% 8% 14% 15%
Not called up: No plans to activate during the World Cup 4% 5% 5% 5% 3% 2% 7%

Overall Enterprise Non-enterprise
On the squad: General plan, still building assets 45% 41% 47%
Starting XI ready: Plan, assets, and triggers in place 38% 46% 32%
In training: Want to activate but planning hasn't started yet 13% 10% 16%
Not called up: No plans to activate during the World Cup 4% 3% 5%

Key takeaways

  1. Enterprise companies are 21% more likely to be fully ready with plans, assets, and triggers in place compared to the overall average (46% vs. 38% overall)

  2. APAC respondents are the least fully prepared, with only 31% reporting “Starting XI ready” status (vs. 38% overall – 18% below average)

  3. Founders/CEOs are 32% more likely to be fully ready compared to the overall average (50% vs. 38% overall)

  4. Apparel/fashion brands are 26% more likely to be fully ready compared to the overall average (48% vs. 38% overall)

  5. B2C-only companies are 2.3x more likely to have no World Cup activation plans at all compared to Both B2B and B2C firms (7% vs. 3%)

  6. Health and sporting goods brands are 11% more likely to still be building assets compared to the overall average (50% vs. 45% overall)

88% of teams plan to increase their marketing budget for summer sporting events, with 19% planning increases above 50%

Option %
Yes, substantially (21-50% increase) 39%
Yes, somewhat (1-20% increase) 30%
Yes, significantly (> 50% increase) 19%
No, same budget but different allocation 10%
No, summer sporting events are not a budget priority 1%
No, summer sport isn't a budget priority 1%

Overall APAC EMEA US
Yes, substantially (21-50% increase) 39% 33% 41% 34%
Yes, somewhat (1-20% increase) 30% 38% 26% 34%
Yes, significantly (> 50% increase) 19% 16% 21% 17%
No, same budget but different allocation 10% 12% 9% 12%
No, summer sporting events are not a budget priority 1% 0% 2% 1%
No, summer sport isn't a budget priority 1% 1% 1% 2%

Overall Apparel/fashion Food, beverage, or CPG Health and sporting goods Home goods Multi-category retailer Other
Yes, substantially (21-50% increase) 39% 39% 38% 48% 37% 40% 30%
Yes, somewhat (1-20% increase) 30% 28% 32% 25% 32% 28% 35%
Yes, significantly (> 50% increase) 19% 24% 17% 15% 19% 24% 15%
No, same budget but different allocation 10% 8% 11% 11% 10% 8% 12%
No, summer sporting events are not a budget priority 1% 0% 1% 0% 1% 0% 4%
No, summer sport isn't a budget priority 1% 1% 1% 1% 1% 0% 4%

Overall Enterprise Non-enterprise
Yes, substantially (21-50% increase) 39% 37% 38%
Yes, somewhat (1-20% increase) 30% 29% 31%
Yes, significantly (> 50% increase) 19% 21% 18%
No, same budget but different allocation 10% 10% 11%
No, summer sporting events are not a budget priority 1% 1% 1%
No, summer sport isn't a budget priority 1% 2% 1%

Key takeaways

  1. Founders/CEOs are 58% more likely to plan a significant budget increase (>50%) compared to the overall average (30% vs. 19% overall)

  2. EMEA respondents are 11% more likely to plan a significant budget increase (>50%) compared to the overall average (21% vs. 19% overall)

  3. Health and sporting goods brands are 23% more likely to plan a substantial (21-50%) budget increase compared to the overall average (48% vs. 39% overall)

  4. Both B2B and B2C companies are 31% more likely to plan significant (>50%) budget increases compared to B2C-only firms (21% vs. 16%)

  5. The “Other” vertical is the most conservative on budget increases, with the lowest rate of substantial increases (30% vs. 39% overall – 23% below average)

  6. Multi-category retailers are 26% more likely to plan significant (>50%) budget increases compared to the overall average (24% vs. 19% overall)

Speed and Stakes

45% of marketers plan to use AI for personalized messaging in summer sporting activations

Option %
Yes, to personalize messaging based on fan preferences or match outcomes 45%
Yes, to produce more campaigns faster than we could manually 33%
Yes, to power AI customer service during event windows (e.g. product recs, fan Q&A) 24%
We're exploring it but haven't committed 13%
No, we're not planning to use AI for summer sporting activations 5%

Overall APAC EMEA US
Yes, to personalize messaging based on fan preferences or match outcomes 45% 44% 45% 44%
Yes, to produce more campaigns faster than we could manually 33% 35% 32% 34%
Yes, to power AI customer service during event windows (e.g. product recs, fan Q&A) 24% 25% 23% 27%
We're exploring it but haven't committed 13% 10% 14% 14%
No, we're not planning to use AI for summer sporting activations 5% 3% 4% 7%

Overall Apparel/fashion Food, beverage, or CPG Health and sporting goods Home goods Multi-category retailer Other
Yes, to personalize messaging based on fan preferences or match outcomes 45% 45% 39% 51% 45% 50% 41%
Yes, to produce more campaigns faster than we could manually 33% 47% 29% 26% 29% 37% 31%
Yes, to power AI customer service during event windows (e.g. product recs, fan Q&A) 24% 23% 22% 29% 27% 22% 22%
We're exploring it but haven't committed 13% 8% 15% 11% 14% 13% 15%
No, we're not planning to use AI for summer sporting activations 5% 4% 6% 2% 4% 1% 9%

Overall Enterprise Non-enterprise
Yes, to personalize messaging based on fan preferences or match outcomes 45% 44% 45%
Yes, to produce more campaigns faster than we could manually 33% 37% 30%
Yes, to power AI customer service during event windows (e.g. product recs, fan Q&A) 24% 27% 21%
We're exploring it but haven't committed 13% 12% 14%
No, we're not planning to use AI for summer sporting activations 5% 3% 5%

Key takeaways

  1. Founders are 42% more likely than the overall population to plan using AI for faster campaign production (47% vs. 33% overall).

  2. C-Suite respondents are 16% more likely to plan AI-personalized messaging for sporting activations (52% vs. 45% overall)

  3. VP or Head of Marketing respondents are 29% more likely to plan AI-powered customer service during event windows (31% vs. 24% overall), the highest of any role segment.

  4. Enterprise respondents are 12% more likely than the overall population to use AI for faster campaign production (37% vs. 33% overall)

  5. Health and sporting goods brands are 13% more likely to plan AI-personalized messaging (51% vs. 45% overall)

  6. Apparel/fashion brands are 42% more likely than the overall population to use AI for faster campaign production (47% vs. 33% overall), the highest of any vertical.

38% of teams have cultural moment activations ready 3-6 months in advance

Option %
3-6 months before 38%
1-3 months before 27%
More than 6 months before 22%
2-4 weeks before 10%
The week of 2%
We're usually still finalizing assets when the event starts 1%

Overall APAC EMEA US
3-6 months before 38% 39% 39% 36%
1-3 months before 27% 23% 27% 30%
More than 6 months before 22% 26% 21% 19%
2-4 weeks before 10% 9% 10% 10%
The week of 2% 1% 2% 4%
We're usually still finalizing assets when the event starts 1% 2% 1% 1%

Overall Apparel/fashion Food, beverage, or CPG Health and sporting goods Home goods Multi-category retailer Other
3-6 months before 38% 40% 37% 38% 42% 39% 36%
1-3 months before 27% 22% 29% 32% 27% 26% 24%
More than 6 months before 22% 26% 22% 15% 15% 25% 23%
2-4 weeks before 10% 7% 10% 12% 12% 7% 11%
The week of 2% 2% 2% 1% 3% 2% 3%
We're usually still finalizing assets when the event starts 1% 3% 0% 2% 1% 1% 3%

Overall Enterprise Non-enterprise
3-6 months before 38% 39% 38%
1-3 months before 27% 25% 28%
More than 6 months before 22% 26% 19%
2-4 weeks before 10% 8% 10%
The week of 2% 1% 3%
We're usually still finalizing assets when the event starts 1% 1% 2%

Key takeaways

  1. APAC respondents are 18% more likely than the overall population to plan more than 6 months ahead (26% vs. 22% overall), the most forward-planning region.

  2. C-Suite respondents are 13% more likely to have activations ready 3-6 months before (43% vs. 38% overall), while Founders/CEOs are the least likely at 33%.

  3. Founders/CEOs are 100% more likely to launch the week of the event (4% vs. 2% overall), suggesting smaller founder-led teams operate with tighter timelines.

  4. Enterprise brands are 18% more likely to plan more than 6 months ahead (26% vs. 22% overall)

  5. Health and sporting goods brands are 32% less likely to plan more than 6 months ahead (15% vs. 22% overall), the lowest of any vertical.

  6. B2C-only brands are 14% less likely to plan more than 6 months in advance (19% vs. 22% overall) compared to Both B2B and B2C brands at 23%.

Only 16% of teams can launch a reactive campaign within 2 hours of an unexpected viral moment

Option %
Within 6 hours 25%
Within 12 hours 22%
Within 24 hours 20%
Within 2 hours 16%
Within 48 hours 11%
More than 48 hours 6%

Overall APAC EMEA US
Within 6 hours 25% 25% 26% 29%
Within 12 hours 22% 21% 23% 18%
Within 24 hours 20% 21% 21% 16%
Within 2 hours 16% 15% 13% 25%
Within 48 hours 11% 13% 11% 7%
More than 48 hours 6% 5% 6% 5%

Overall Apparel/fashion Food, beverage, or CPG Health and sporting goods Home goods Multi-category retailer Other
Within 6 hours 25% 24% 27% 28% 30% 25% 27%
Within 12 hours 22% 20% 22% 25% 23% 23% 16%
Within 24 hours 20% 19% 21% 24% 19% 19% 19%
Within 2 hours 16% 18% 16% 11% 14% 16% 16%
Within 48 hours 11% 11% 11% 9% 10% 11% 12%
More than 48 hours 6% 8% 3% 3% 4% 6% 10%

Overall Enterprise Non-enterprise
Within 6 hours 25% 23% 28%
Within 12 hours 22% 21% 22%
Within 24 hours 20% 22% 19%
Within 2 hours 16% 16% 15%
Within 48 hours 11% 11% 11%
More than 48 hours 6% 7% 5%

Key takeaways

  1. US respondents are 56% more likely to be able to launch within 2 hours (25% vs. 16% overall), far outpacing EMEA at just 13%.

  2. Founders/CEOs are 50% more likely to get a campaign live within 2 hours (24% vs. 16% overall), likely reflecting shorter approval chains in founder-led organizations.

  3. Directors or Managers are 25% less likely than overall to launch within 2 hours (12% vs. 16% overall), the slowest role segment.

  4. Home goods brands are 20% more likely to respond within 6 hours (30% vs. 25% overall), the fastest vertical for this time window.

  5. Health and sporting goods brands are 31% less likely to respond within 2 hours (11% vs. 16% overall)

  6. Non-enterprise brands are 12% more likely to respond within 6 hours (28% vs. 25% overall), while enterprise brands lag at 23%.

37% of brands launched their most successful cultural moment activation within 1-3 days

Option %
1-3 days 37%
4-7 days 23%
Under 24 hours 17%
1-2 weeks 13%
More than 2 weeks 8%
We haven't had a standout success 2%

Overall APAC EMEA US
1-3 days 37% 37% 35% 37%
4-7 days 23% 24% 24% 19%
Under 24 hours 17% 14% 16% 26%
1-2 weeks 13% 14% 14% 10%
More than 2 weeks 8% 9% 9% 7%
We haven't had a standout success 2% 2% 2% 1%

Overall Apparel/fashion Food, beverage, or CPG Health and sporting goods Home goods Multi-category retailer Other
1-3 days 37% 39% 38% 33% 38% 37% 30%
4-7 days 23% 21% 21% 35% 24% 22% 22%
Under 24 hours 17% 18% 19% 10% 14% 20% 19%
1-2 weeks 13% 11% 14% 15% 17% 12% 11%
More than 2 weeks 8% 9% 7% 6% 6% 8% 14%
We haven't had a standout success 2% 2% 1% 1% 1% 1% 4%

Overall Enterprise Non-enterprise
1-3 days 37% 34% 37%
4-7 days 23% 25% 22%
Under 24 hours 17% 15% 19%
1-2 weeks 13% 15% 13%
More than 2 weeks 8% 10% 7%
We haven't had a standout success 2% 1% 2%

Key takeaways

  1. US respondents are 53% more likely to have launched their most successful activation under 24 hours (26% vs. 17% overall), more than double the EMEA rate of 16%.

  2. Founders/CEOs are 53% more likely to have achieved success with sub-24-hour turnarounds (26% vs. 17% overall), reinforcing the speed advantage of founder-led teams.

  3. VPs or Heads of Marketing are 52% more likely to cite 4-7 day timelines for their best activation (35% vs. 23% overall)

  4. Health and sporting goods brands are 52% more likely to take 4-7 days (35% vs. 23% overall), the highest of any vertical for this timeframe.

  5. Enterprise brands are 25% more likely to take more than 2 weeks for their best activation (10% vs. 8% overall)

  6. Non-enterprise brands are 12% more likely to have launched their best activation under 24 hours (19% vs. 17% overall), confirming smaller brands’ speed advantage.

Two-thirds (66%) of teams missed at least one cultural moment in the past year due to speed

Option %
1-2 47%
None 34%
3-5 15%
More than 5 4%

Overall APAC EMEA US
1-2 47% 50% 48% 43%
None 34% 31% 33% 39%
3-5 15% 16% 15% 15%
More than 5 4% 3% 4% 3%

Overall Apparel/fashion Food, beverage, or CPG Health and sporting goods Home goods Multi-category retailer Other
1-2 47% 44% 49% 60% 46% 43% 45%
None 34% 38% 33% 24% 33% 35% 34%
3-5 15% 15% 15% 13% 17% 17% 15%
More than 5 4% 3% 3% 3% 4% 5% 6%

Overall Enterprise Non-enterprise
1-2 47% 43% 50%
None 34% 36% 32%
3-5 15% 17% 14%
More than 5 4% 4% 4%

Key takeaways

  1. Health and sporting goods brands are 28% more likely to have missed 1-2 moments (60% vs. 47% overall) and 29% less likely to have missed none (24% vs. 34% overall)

  2. VPs or Heads of Marketing are 17% more likely to report missing 1-2 moments (55% vs. 47% overall), the highest of any role.

  3. APAC respondents are 6% more likely to have missed 1-2 moments (50% vs. 47% overall)

  4. Non-enterprise brands are 6% more likely to have missed 1-2 moments (50% vs. 47% overall)

  5. Founders/CEOs are 75% more likely to report missing more than 5 moments (7% vs. 4% overall), the highest of any role segment for extreme misses.

  6. Multi-category retailers are 13% more likely to have missed 3-5 moments (17% vs. 15% overall) and 25% more likely to miss more than 5 (5% vs. 4% overall)

Over half (53%) attribute 10-20% of marketing revenue to cultural moment activations

Option %
10-20% 53%
More than 20% 21%
5-10% 16%
We don't measure this separately 10%

Overall APAC EMEA US
10-20% 53% 51% 54% 51%
More than 20% 21% 22% 20% 22%
5-10% 16% 15% 17% 16%
We don't measure this separately 10% 12% 9% 11%

Overall Apparel/fashion Food, beverage, or CPG Health and sporting goods Home goods Multi-category retailer Other
10-20% 53% 49% 58% 61% 56% 51% 44%
More than 20% 21% 27% 18% 16% 22% 25% 17%
5-10% 16% 16% 16% 13% 16% 16% 19%
We don't measure this separately 10% 8% 8% 10% 6% 8% 20%

Overall Enterprise Non-enterprise
10-20% 53% 52% 53%
More than 20% 21% 24% 19%
5-10% 16% 16% 17%
We don't measure this separately 10% 8% 11%

Key takeaways

  1. Health and sporting goods brands are 15% more likely to attribute 10-20% of revenue to cultural moments (61% vs. 53% overall), the highest of any vertical.

  2. Apparel/fashion brands are 29% more likely to report more than 20% of revenue from cultural moments (27% vs. 21% overall)

  3. VP or Head of Marketing respondents are 12% more likely to report 10-20% revenue attribution (59% vs. 53% overall), while Founders/CEOs are 17% less likely at 44%.

  4. Founders/CEOs are 19% more likely to report more than 20% of revenue from cultural moments (25% vs. 21% overall), the highest of any role.

  5. Enterprise brands are 14% more likely to attribute more than 20% of revenue to cultural moments (24% vs. 21% overall) compared to 19% for non-enterprise brands.

  6. Both B2B and B2C brands are 35% more likely to attribute more than 20% of revenue (23% vs. 17% for B2C-only)

Channels, Data, and Personalization

63% of teams assess cultural moment participation case-by-case rather than using formal guidelines

Option %
We assess each moment case-by-case based on brand fit and audience relevance 63%
We have clear brand guidelines that define which moments are on-brand 28%
We mostly follow what competitors or the industry is doing 6%
We don't have a formal framework - it's a gut call 3%

Overall APAC EMEA US
We assess each moment case-by-case based on brand fit and audience relevance 63% 63% 62% 63%
We have clear brand guidelines that define which moments are on-brand 28% 30% 29% 26%
We mostly follow what competitors or the industry is doing 6% 4% 6% 7%
We don't have a formal framework - it's a gut call 3% 3% 3% 4%

Overall Apparel/fashion Food, beverage, or CPG Health and sporting goods Home goods Multi-category retailer Other
We assess each moment case-by-case based on brand fit and audience relevance 63% 61% 67% 73% 62% 58% 58%
We have clear brand guidelines that define which moments are on-brand 28% 33% 26% 21% 28% 31% 30%
We mostly follow what competitors or the industry is doing 6% 3% 5% 3% 8% 8% 6%
We don't have a formal framework - it's a gut call 3% 3% 2% 3% 2% 3% 6%

Overall Enterprise Non-enterprise
We assess each moment case-by-case based on brand fit and audience relevance 63% 59% 65%
We have clear brand guidelines that define which moments are on-brand 28% 34% 25%
We mostly follow what competitors or the industry is doing 6% 6% 6%
We don't have a formal framework - it's a gut call 3% 1% 4%

Key takeaways

  1. Health and sporting goods brands are 16% more likely to assess cultural moments case-by-case (73% vs. 63% overall), the highest of any vertical.

  2. VP or Head of Marketing respondents are 11% more likely to assess case-by-case (70% vs. 63% overall), while Founders/CEOs are 11% less likely (56% vs. 63% overall).

  3. Founders/CEOs are 18% more likely to have clear brand guidelines (33% vs. 28% overall)

  4. Enterprise brands are 21% more likely to have clear brand guidelines (34% vs. 28% overall)

  5. Non-enterprise brands are 33% more likely to rely on gut calls (4% vs. 3% overall) and just 1% for enterprise, suggesting smaller brands lack formal frameworks.

  6. Both B2B and B2C brands are 7% more likely to have clear brand guidelines (30% vs. 28% overall) compared to B2C-only at 25%.

Social media dominates as the top cultural moment channel at 46%, nearly 3x the next channel

Option %
Social media (organic or paid) 46%
Email 16%
WhatsApp 10%
Influencer or creator partnerships 10%
Ads (e.g. TV, YouTube, Podcasts) 7%
In-app messaging or push notifications 6%
SMS or text messaging 5%

Overall APAC EMEA US
Social media (organic or paid) 46% 50% 43% 50%
Email 16% 19% 16% 14%
WhatsApp 10% 8% 13% 3%
Influencer or creator partnerships 10% 9% 12% 7%
Ads (e.g. TV, YouTube, Podcasts) 7% 5% 7% 10%
In-app messaging or push notifications 6% 4% 6% 7%
SMS or text messaging 5% 5% 3% 9%

Overall Apparel/fashion Food, beverage, or CPG Health and sporting goods Home goods Multi-category retailer Other
Social media (organic or paid) 46% 54% 45% 41% 45% 47% 45%
Email 16% 15% 16% 14% 16% 14% 21%
WhatsApp 10% 8% 9% 18% 10% 8% 11%
Influencer or creator partnerships 10% 10% 11% 11% 9% 10% 8%
Ads (e.g. TV, YouTube, Podcasts) 7% 7% 8% 7% 9% 7% 5%
In-app messaging or push notifications 6% 3% 6% 5% 6% 9% 4%
SMS or text messaging 5% 3% 5% 4% 5% 5% 6%

Overall Enterprise Non-enterprise
Social media (organic or paid) 46% 43% 48%
Email 16% 15% 16%
WhatsApp 10% 9% 11%
Influencer or creator partnerships 10% 11% 10%
Ads (e.g. TV, YouTube, Podcasts) 7% 10% 5%
In-app messaging or push notifications 6% 7% 5%
SMS or text messaging 5% 5% 5%

Key takeaways

  1. Apparel/fashion brands are 17% more likely to cite social media as their best channel (54% vs. 46% overall)

  2. US respondents are 80% more likely to cite SMS as their best-performing channel (9% vs. 5% overall)

  3. EMEA respondents are 30% more likely to cite WhatsApp as a top channel (13% vs. 10% overall)

  4. Health and sporting goods brands are 80% more likely to cite WhatsApp as their best channel (18% vs. 10% overall), the highest of any vertical.

  5. VP or Head of Marketing respondents are 60% more likely to cite influencer or creator partnerships (16% vs. 10% overall), the highest of any role.

  6. Enterprise brands are 43% more likely to cite ads (TV, YouTube, Podcasts) as their best channel (10% vs. 7% overall), reflecting larger media budgets.

91% of marketers say their channels are at least mostly coordinated around cultural moments

Option %
Mostly coordinated 51%
Fully coordinated - every channel fires as part of one play 40%
Channels mostly operate independently 7%
I'm not sure 2%

Overall APAC EMEA US
Mostly coordinated 51% 54% 50% 50%
Fully coordinated - every channel fires as part of one play 40% 39% 40% 43%
Channels mostly operate independently 7% 6% 8% 5%
I'm not sure 2% 1% 2% 2%

Overall Apparel/fashion Food, beverage, or CPG Health and sporting goods Home goods Multi-category retailer Other
Mostly coordinated 51% 45% 53% 52% 57% 48% 53%
Fully coordinated - every channel fires as part of one play 40% 50% 40% 35% 37% 44% 31%
Channels mostly operate independently 7% 4% 6% 10% 5% 7% 12%
I'm not sure 2% 1% 1% 3% 1% 1% 4%

Overall Enterprise Non-enterprise
Mostly coordinated 51% 49% 53%
Fully coordinated - every channel fires as part of one play 40% 45% 37%
Channels mostly operate independently 7% 5% 8%
I'm not sure 2% 1% 2%

Key takeaways

  1. Founders and CEOs are 18% more likely than average to report full coordination across channels during cultural moments (47% vs. 40% overall)

  2. Directors and Managers are 12% more likely to say channels are only “mostly coordinated” rather than fully coordinated (57% vs. 51% overall)

  3. Apparel/fashion brands are 25% more likely to claim full coordination compared to the overall average (50% vs. 40% overall), the highest rate of any vertical.

  4. “Other” vertical respondents are 71% more likely to say channels operate independently (12% vs. 7% overall)

  5. Enterprise companies are 13% more likely to report full coordination than the overall average (45% vs. 40% overall), while non-enterprise companies lag at 37%.

  6. Both B2B and B2C businesses are 14% more likely than B2C-only to report full coordination (42% vs. 37%), possibly reflecting more mature orchestration infrastructure.

Only 41% of marketers are “very confident” they reach the right customers with the right message during cultural moments

Option %
Fairly confident: We segment, but it's not truly personalized 55%
Very confident: We use real-time data to personalize 41%
Not very confident: We mostly broadcast the same message 4%
Not confident at all 0%

Overall APAC EMEA US
Fairly confident: We segment, but it's not truly personalized 55% 60% 56% 48%
Very confident: We use real-time data to personalize 41% 37% 39% 48%
Not very confident: We mostly broadcast the same message 4% 3% 5% 3%
Not confident at all 0% 0% 0% 1%

Overall Apparel/fashion Food, beverage, or CPG Health and sporting goods Home goods Multi-category retailer Other
Fairly confident: We segment, but it's not truly personalized 55% 47% 55% 65% 55% 51% 59%
Very confident: We use real-time data to personalize 41% 49% 42% 31% 38% 46% 33%
Not very confident: We mostly broadcast the same message 4% 3% 3% 3% 6% 2% 8%
Not confident at all 0% 1% 0% 1% 1% 1% 0%

Overall Enterprise Non-enterprise
Fairly confident: We segment, but it's not truly personalized 55% 48% 59%
Very confident: We use real-time data to personalize 41% 49% 36%
Not very confident: We mostly broadcast the same message 4% 3% 5%
Not confident at all 0% 0% 0%

Key takeaways

  1. US respondents are 17% more likely to be very confident in their targeting compared to the overall average (48% vs. 41% overall), while APAC trails at 37%.

  2. Enterprise companies are 20% more likely than average to report high confidence in personalized targeting (49% vs. 41% overall), compared to just 36% for non-enterprise.

  3. Apparel/fashion brands are 20% more likely to be very confident in reaching the right customers (49% vs. 41% overall), the highest of any vertical.

  4. Health and sporting goods respondents are 24% less likely to report high confidence (31% vs. 41% overall)

  5. C-Suite executives are 22% more likely than average to be very confident in their targeting precision (50% vs. 41% overall)

  6. Both B2B and B2C businesses are 16% more likely to report high confidence compared to B2C-only firms (43% vs. 37%)

The AI Advantage

AI-assisted content creation is the top accelerator for cultural moment activations, chosen by 35%

Option %
AI-assisted content creation 35%
Faster access to real-time customer data 30%
Streamlined internal approvals 17%
More pre-built templates and campaign frameworks 13%
Clearer internal ownership of cultural moment marketing 5%

Overall APAC EMEA US
AI-assisted content creation 35% 32% 37% 35%
Faster access to real-time customer data 30% 35% 29% 31%
Streamlined internal approvals 17% 20% 17% 13%
More pre-built templates and campaign frameworks 13% 9% 12% 16%
Clearer internal ownership of cultural moment marketing 5% 4% 5% 5%

Overall Apparel/fashion Food, beverage, or CPG Health and sporting goods Home goods Multi-category retailer Other
AI-assisted content creation 35% 31% 34% 42% 36% 37% 36%
Faster access to real-time customer data 30% 31% 33% 21% 26% 36% 27%
Streamlined internal approvals 17% 16% 18% 21% 21% 10% 18%
More pre-built templates and campaign frameworks 13% 16% 11% 12% 13% 12% 13%
Clearer internal ownership of cultural moment marketing 5% 6% 4% 4% 4% 5% 6%

Overall Enterprise Non-enterprise
AI-assisted content creation 35% 36% 37%
Faster access to real-time customer data 30% 33% 28%
Streamlined internal approvals 17% 17% 16%
More pre-built templates and campaign frameworks 13% 10% 14%
Clearer internal ownership of cultural moment marketing 5% 4% 5%

Key takeaways

  1. APAC respondents are 17% more likely to prioritize faster access to real-time customer data over the overall average (35% vs. 30% overall), making it their top choice.

  2. Health and sporting goods marketers are 20% more likely to choose AI-assisted content creation (42% vs. 35% overall), the highest of any vertical.

  3. Multi-category retailers are 20% more likely to prioritize real-time customer data (36% vs. 30% overall)

  4. APAC is 18% more likely than average to cite streamlined internal approvals as a top accelerator (20% vs. 17% overall)

  5. Founders/CEOs are 41% less likely to want streamlined approvals (10% vs. 17% overall)

  6. VPs/Heads of Marketing are 24% more likely to want streamlined internal approvals (21% vs. 17% overall), the highest of any role.

42% of teams use AI for content generation in cultural moment activations, but 8% don’t use AI at all

Option %
Generating content (e.g. copy, images, creative assets) 42%
Optimizing send timing or channel selection 34%
Audience segmentation and personalization 33%
AI-powered customer service during event windows 20%
Building full campaigns from brief to send 19%
We don't use AI for cultural moment activations 8%

Overall APAC EMEA US
Generating content (e.g. copy, images, creative assets) 42% 47% 41% 39%
Optimizing send timing or channel selection 34% 42% 32% 32%
Audience segmentation and personalization 33% 37% 32% 31%
AI-powered customer service during event windows 20% 22% 18% 25%
Building full campaigns from brief to send 19% 22% 18% 20%
We don't use AI for cultural moment activations 8% 6% 8% 14%

Overall Apparel/fashion Food, beverage, or CPG Health and sporting goods Home goods Multi-category retailer Other
Generating content (e.g. copy, images, creative assets) 42% 47% 40% 33% 40% 47% 40%
Optimizing send timing or channel selection 34% 33% 37% 36% 34% 34% 27%
Audience segmentation and personalization 33% 34% 30% 38% 42% 33% 28%
AI-powered customer service during event windows 20% 26% 21% 13% 21% 23% 16%
Building full campaigns from brief to send 19% 18% 18% 19% 21% 24% 13%
We don't use AI for cultural moment activations 8% 6% 9% 9% 4% 6% 16%

Overall Enterprise Non-enterprise
Generating content (e.g. copy, images, creative assets) 42% 44% 41%
Optimizing send timing or channel selection 34% 37% 32%
Audience segmentation and personalization 33% 38% 30%
AI-powered customer service during event windows 20% 25% 17%
Building full campaigns from brief to send 19% 23% 17%
We don't use AI for cultural moment activations 8% 6% 10%

Key takeaways

  1. US respondents are 75% more likely to say they don’t use AI at all for cultural moment activations (14% vs. 8% overall)

  2. Enterprise companies are 25% more likely to use AI-powered customer service during event windows (25% vs. 20% overall)

  3. Founders/CEOs are 21% more likely to use AI for content generation (51% vs. 42% overall)

  4. C-Suite executives are 36% more likely to use AI for audience segmentation (45% vs. 33% overall), the highest segmentation adoption among all roles.

  5. B2C-only companies are 2x more likely to not use AI at all compared to Both B2B and B2C firms (12% vs. 6%), while B2B+B2C companies lead in every AI use case.

  6. Both B2B and B2C companies are 44% more likely to use AI-powered customer service than B2C-only firms (23% vs. 16%)

79% of marketers are positive about or already practicing “vibe marketing” with AI-driven activations

Option %
Positive - it could help us move faster 54%
Already doing it or actively exploring 25%
Unsure 13%
Skeptical - I have concerns 8%

Overall APAC EMEA US
Positive - it could help us move faster 54% 60% 53% 49%
Already doing it or actively exploring 25% 25% 25% 28%
Unsure 13% 9% 14% 13%
Skeptical - I have concerns 8% 6% 8% 10%

Overall Apparel/fashion Food, beverage, or CPG Health and sporting goods Home goods Multi-category retailer Other
Positive - it could help us move faster 54% 49% 58% 56% 52% 56% 48%
Already doing it or actively exploring 25% 31% 24% 25% 28% 30% 18%
Unsure 13% 10% 12% 12% 13% 9% 19%
Skeptical - I have concerns 8% 10% 6% 7% 7% 5% 15%

Overall Enterprise Non-enterprise
Positive - it could help us move faster 54% 56% 53%
Already doing it or actively exploring 25% 30% 23%
Unsure 13% 9% 15%
Skeptical - I have concerns 8% 5% 9%

Key takeaways

  1. Directors and Managers are 13% more likely to be positive about vibe marketing (61% vs. 54% overall)

  2. Founders/CEOs are 75% more likely to be skeptical about vibe marketing than average (14% vs. 8% overall), the highest skepticism rate of any role.

  3. Enterprise companies are 30% more likely to already be practicing vibe marketing compared to non-enterprise (30% vs. 23%)

  4. B2C-only companies are 83% more likely to be skeptical about vibe marketing compared to Both B2B and B2C firms (11% vs. 6%)

  5. Both B2B and B2C firms are 38% more likely to already be doing vibe marketing compared to B2C-only firms (29% vs. 21%).

  6. APAC respondents are 11% more likely to feel positive about vibe marketing (60% vs. 54% overall) and 31% less likely to be unsure (9% vs. 13% overall)

Performance and Confidence

Brand building metrics are the primary measure of cultural moment success for 43%, but US marketers favor a dual commercial-and-brand approach

Option %
Brand building metrics (awareness, sentiment, social engagement) 43%
Both short-term commercial and brand building 31%
Short-term commercial metrics (revenue, conversions, customer acquisition) 24%
We don't have a formal measurement approach 2%

Overall APAC EMEA US
Brand building metrics (awareness, sentiment, social engagement) 43% 47% 45% 36%
Both short-term commercial and brand building 31% 30% 27% 45%
Short-term commercial metrics (revenue, conversions, customer acquisition) 24% 21% 26% 17%
We don't have a formal measurement approach 2% 2% 2% 2%

Overall Apparel/fashion Food, beverage, or CPG Health and sporting goods Home goods Multi-category retailer Other
Brand building metrics (awareness, sentiment, social engagement) 43% 39% 47% 49% 44% 41% 39%
Both short-term commercial and brand building 31% 31% 30% 27% 33% 34% 30%
Short-term commercial metrics (revenue, conversions, customer acquisition) 24% 27% 22% 22% 22% 23% 26%
We don't have a formal measurement approach 2% 3% 1% 2% 1% 2% 5%

Overall Enterprise Non-enterprise
Brand building metrics (awareness, sentiment, social engagement) 43% 42% 43%
Both short-term commercial and brand building 31% 33% 30%
Short-term commercial metrics (revenue, conversions, customer acquisition) 24% 23% 24%
We don't have a formal measurement approach 2% 2% 3%

Key takeaways

  1. US respondents are 45% more likely to measure both commercial and brand building compared to the overall average (45% vs. 31% overall)

  2. VPs/Heads of Marketing are 26% more likely to prioritize brand building metrics (54% vs. 43% overall), the highest of any role.

  3. Health and sporting goods brands are 14% more likely to prioritize brand building (49% vs. 43% overall), the highest vertical rate.

  4. Both B2B and B2C companies are 18% more likely to use a dual measurement approach (33% vs. 28% for B2C-only)

  5. Enterprise and non-enterprise companies measure cultural moments nearly identically on brand building (42% vs. 43%)

  6. APAC respondents are 9% more likely to prioritize brand building (47% vs. 43% overall)

37% say cultural moments outperform routine calendar marketing, while 56% say performance is about the same

Option %
About the same 56%
Cultural moments outperform 37%
Cultural moments underperform 7%

Overall APAC EMEA US
About the same 56% 53% 56% 60%
Cultural moments outperform 37% 38% 38% 33%
Cultural moments underperform 7% 9% 6% 7%

Overall Apparel/fashion Food, beverage, or CPG Health and sporting goods Home goods Multi-category retailer Other
About the same 56% 49% 59% 56% 55% 56% 59%
Cultural moments outperform 37% 44% 35% 37% 39% 38% 32%
Cultural moments underperform 7% 7% 6% 7% 6% 6% 9%

Overall Enterprise Non-enterprise
About the same 56% 51% 60%
Cultural moments outperform 37% 42% 34%
Cultural moments underperform 7% 7% 6%

Key takeaways

  1. Apparel/fashion brands are 19% more likely to say cultural moments outperform routine calendar marketing (44% vs. 37% overall), the highest of any vertical.

  2. Enterprise companies are 14% more likely to report cultural moments outperforming routine marketing (42% vs. 37% overall), compared to 34% for non-enterprise.

  3. Both B2B and B2C companies are 25% more likely than B2C-only to say cultural moments outperform (40% vs. 32%)

  4. VPs/Heads of Marketing are 11% more likely to report outperformance (41% vs. 37% overall), while Directors/Managers are 8% less likely (34% vs. 37% overall)

  5. US respondents are 11% less likely to report cultural moment outperformance (33% vs. 37% overall)

  6. APAC respondents are 29% more likely to say cultural moments underperform (9% vs. 7% overall), the highest underperformance rate of any region.

Respondent age distribution

Respondent gender split

Respondent region distribution

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